Frequently Asked Questions

How secure is CanineCollarz.com?

CanineCollarz.com uses 128-bit encryption key over Secure Locker Layer (SSL) to provide the highest level of security.  SSL provides encryption between web browsers and web servers.  Click here for more details.

What shipping method do you use?

We use both UPS and DHL ground shipping.

Do you offer rush deliveries?

In most cases, our standard delivery time is 10-14 business days upon the order placement.  If there is a need for a rush delivery, please contact us and we will do our best to accomodate your needs.

What payment methods do you accept?

We accept Visa, MasterCard, AmEx, and Discover through our secure merchant gateway.

What is your return policy?

All CanineCollarz products are warranted to be free of manufacturing defects in material and workmanship.  A defective product may be returned withing 30 days of purchase.

Do I have to pay sales tax on my purchases?

No, unless you are purchasing within the state of Nevada.

How can I contact customer service?

Please contact us with your questions, comments, or concerns.  We will make every effort to contact you within 2 business days.